Designing VUIs for Social Assistance Robots for People with Dementia
Julian Striegl, David Gollasch, Claudia Loitsch, and Gerhard Weber. 2021. Designing VUIs for Social Assistance Robots for People with Dementia. In Mensch und Computer 2021 (MuC ’21), September 5–8, 2021, Ingolstadt, Germany. ACM, New York, NY, USA, 11 pages. https://doi.org/10.1145/3473856.3473887
Authors
- Julian Striegl; Chair of Human-Computer Interaction, TU Dresden Dresden, Germany
- David Gollasch; Chair of Human-Computer Interaction, TU Dresden Dresden, Germany
- Claudia Loitsch; Chair of Human-Computer Interaction, TU Dresden Dresden, Germany
- Gerhard Weber; Chair of Human-Computer Interaction, TU Dresden Dresden, Germany
Abstract
Elderly people and especially people with dementia often experience social isolation and need assistance while performing activities of daily living. We investigate a novel approach to cope with this problem by integrating voice assistants and social assistance robots. Due to the special communication needs of people with mild cognitive impairment, the design of interfaces of such systems is to be based on the particular requirements of the target user group. This paper investigates, how a voice user interface should be designed for elderly users with mild cognitive impairment-such as an early stage of dementia-to provide personalised support throughout activities of daily living. A context and user analysis delivered a set of 11 guidelines for voice user interfaces for people with dementia. For a pilot study, we selected those strategies often applied by caregivers in their communication with people with dementia and evaluated the voice user interface among elderly participants and healthcare workers who reported a high feasibility, usefulness and acceptance of the designed system.
Keywords
Human-Computer Interaction, Human-Robot Interaction, Speech, Voice Interaction, Voice Assistants, Conversational User Interface, Elderly Care, Cognitive Impairments
